Especially when signing an invoice for workmanship and services, please please PLEASE double check to see if there is any clause that explicitly states what action will be taken should the problem resurface within the warranty period. As some of you already know, I recently attempted to get my aircon repaired by AireControl Aircon Servicing Company. The key word is "attempted".
The problem resurfaced, and after many weeks of unresponsiveness and somewhat surviving with a barely functional aircon, I decided to approach CASE last week, to seek advice. The officer in charge took a look at the abstruse invoice, and explained it. As her words resounded, my scalp went numb and my mind reeled. In summary, their "warranty" is as good as not having a warranty. 1. Although there IS a 90 days warranty, on the invoice, there was no explicit information about what they would do if the workmanship was a failure, or if the problem resurfaced. (Which did happen in my situation) 2. Moreover, there is a fine print saying that "Company reserved the rights to void the warranties under certain circumstances". These 'certain circumstances' were not explicitly stated anywhere on the contract. For all you know, the presence of oxygen in the atmosphere might be one such "circumstance". I'm hoping to get some clarification from AireControl Aircon Servicing Company regarding this... 3. A closer look at the back of the invoice reveals several horrifying clauses, which inundated my mind with a profound sense of deadly crisis when I took a closer look at them. Some of them include: a) "The Company is not liable for ... (long wall of text omitted for brevity)... even if due to the negligence of the Company." ... Even if due to the negligence of the Company? Really? Dafoq did I just read...? b) "The company may amend or vary these terms and conditions at any time by posting an amended copy on the Company website www.airecontrol.com/terms and that the Customer will be bound by such amendments." ... Not sure if this is even allowed under Singapore law, but nonetheless, this clause filled me with an intense sense of dread. Lessons to take away from this: 1. Be careful what you sign. How can we avoid such situations? Perhaps if there is a next time, I would ask to look at the invoice or contracts first before even letting them enter my house. Perhaps, I should have never liaised via phone; I kinda find it suspicious that, in their email exchanges with me, they were adamant on liaising via phone and flat out refused to give proper replies via email... 2. Don't get AireControl Aircon Servicing Company to fix your aircon. Bonus tip 3: Buy a fan. It can somewhat ease the agony of waiting for an eternity for people to fix your aircon, especially in a country like Singapore, where the temperatures are consummately high and infernal. I should have really bought a fan earlier... Please feel free to share this post to prevent fellow humans from falling into similar situations. Spread the Knowledge, save a life! Immoral evildoers are bad, and must be punished! Additional fun fact: Did you notice, that in my post and photo, there were a few grammatical errors? (Please keep them to yourself if you've found them; don't give them free proof-reading services) As a matter of fact, looking at the Terms & Conditions at the back of their invoice, I found at least seven grammar errors! Makes me wonder how professional they are... Hopefully they'll be responding to my letter soon, but if all else fails, I guess I'll be heading to the Small Claims Tribunals next...
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Airi's Album (airi-nyan.weebly.com) Self taught artist. Feel free to contact her for commissions! MoeyyAS's GitHub (github.com/moeyyas) Computer programming expert. |